Utility assistance options available for Oregonians


Columbia River Gorge

The economic impacts of the COVID-19 pandemic on individuals, businesses and communities may continue far into the future for many Oregonians.

Among residential customers, those with the highest energy burdens may struggle to pay monthly utility bills. Last year, in response to COVID-19, Oregon’s investor-owned electric and natural gas utilities suspended disconnections, waived fees for late payments or payments by credit card, and offered flexible payment options. Recently, the Oregon Public Utility Commission approved debt relief programs for customers of Portland General Electric, Pacific Power, NW Natural, Cascade Natural Gas, Avista and Idaho Power.

To help everyone stay connected to essential utility services, customers in Oregon with past-due energy bills may qualify for financial assistance, bill payment options or payment plans through their local utility provider.

Customers can look for available assistance options and eligibility requirements with their local utility provider, including:

  • Portland General Electric or by calling its customer service line at 1.800.542.8818
  • Pacific Power or by calling its customer service line at 1.888.221.7070
  • NW Natural or by calling its customer service line at 1.800.442.4012
  • Cascade Natural Gas or by calling its customer service line at 1.888.522.1130
  • Avista or by calling its customer service line at 1.800.227.9187
  • Idaho Power or by calling its customer service line at 1.800.488.6151 

In addition, support is also available through local community agencies like Community Action in Washington County. Visit the Community Action Partnership of Oregon to learn more and find an agency near you.

Reducing energy use can help keep costs manageable for the long-term. Check out our no- and low-cost energy-saving tips and learn more about cash incentives for energy-saving upgrades.